Terms of service
FREEZE 24/7 — TERMS OF SERVICE
OVERVIEW
Welcome to Freeze 24/7. The terms “we,” “us,” and “our” refer to Freeze 24/7. We operate this website and online store, including all related content, features, tools, products, and services (the “Services”). The Services are powered by Shopify.
These Terms of Service (“Terms”) outline your rights and responsibilities when using our Services. By using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
You must be at least the age of majority in your jurisdiction to use the Services.
You may be asked to provide information including your name, email, payment method, and shipping address.
You represent that all information provided is accurate and complete.
You are responsible for maintaining account confidentiality and for all activity under your account.
SECTION 2 – OUR PRODUCTS
Freeze 24/7 products are cosmetic products intended for topical, external use only.
They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease.
Product appearance may vary due to device settings or packaging updates.
We may modify or discontinue products at any time and may limit quantities at our discretion.
ADVERSE EVENT REPORTING
If you experience an adverse reaction to any Freeze 24/7 product, discontinue use immediately.
You may submit an Adverse Event Report at:
https://www.aers.me/horizon
SECTION 3 – ORDERS
Submissions of orders constitute offers to purchase. We may accept or decline your order at our discretion. Orders are accepted once payment is processed and a confirmation email is issued.
Orders may not be cancelable once accepted.
Refunds and exchanges follow our Refund Policy [LINK].
Your purchases must be for personal use and not commercial resale.
SECTION 4 – PRICES AND BILLING
Prices may change without notice.
Taxes, shipping, and handling charges are added at checkout unless stated otherwise.
You agree to provide valid, current, and complete payment information.
You represent that you are authorized to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Shipping timelines are estimates and not guarantees.
Risk of loss passes to you once the order is handed to the carrier.
We are not responsible for delays caused by carriers, customs, weather, or circumstances outside our control.
SECTION 6 – INTELLECTUAL PROPERTY
All trademarks, product names, images, videos, copy, packaging, and designs belong to Freeze 24/7 or our licensors.
You may use the Services only for personal, non-commercial purposes.
Reproduction or derivative use without written consent is prohibited.
All rights are reserved.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties.
Use of such tools is at your own discretion and risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party sites. We are not responsible for their content, policies, or accuracy.
Your interactions with third-party sites are at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Freeze 24/7 is powered by Shopify. Shopify is not responsible for any sales, warranties, or issues arising from your purchases.
You release Shopify from any claims related to your transactions with Freeze 24/7.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s privacy practices.
Information submitted through the Services may be transferred internationally to enable Shopify’s systems.
By using the Services, you confirm you have reviewed these policies.
SECTION 11 – FEEDBACK
Any Feedback you submit may be used by us for any purpose without obligation to you.
You represent that you own or control the rights to any Feedback you submit and that it complies with these Terms.
We may moderate or remove Feedback at our discretion.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We may correct errors or update information without notice, including after orders are submitted.
SECTION 13 – PROHIBITED USES
You may not use the Services to:
• Violate laws
• Infringe intellectual property
• Harass, abuse, or harm
• Send misleading or fraudulent information
• Upload viruses or malicious code
• Scrape or extract data
• Disrupt or override security features
• Exploit any part of the Services
We may suspend or terminate your access for violations.
SECTION 14 – ALLERGY DISCLAIMER
Freeze 24/7 formulas contain ingredients considered safe for cosmetic use.
Every skin type is different, and reactions may vary.
You acknowledge that:
• You are responsible for reviewing all ingredient lists
• You must discontinue use if irritation occurs
• We are not liable for allergic reactions or sensitivities
• Our products are not medications
If you have known allergies or concerns, consult a healthcare professional before use.
SECTION 15 – PATCH TEST RECOMMENDATION
Before first use of any Freeze 24/7 product, we recommend performing a patch test.
Apply a small amount to a discreet area and wait 24 hours.
If irritation, redness, or discomfort occurs, discontinue use and consult a physician.
SECTION 16 – NOT FOR USE ON BROKEN OR COMPROMISED SKIN
Freeze 24/7 skincare products are for external use only.
Do not apply to:
• Broken skin
• Open wounds
• Areas with active infection
• Severely irritated or compromised skin
Stop using the product immediately if irritation occurs.
SECTION 17 – TERMINATION
We may suspend or terminate access to the Services at any time without notice.
Sections intended to survive termination will remain in effect.
SECTION 18 – DISCLAIMER OF WARRANTIES
Freeze 24/7 does not guarantee that the Services will be uninterrupted, error-free, or secure.
Products and Services are provided “as is” and “as available,” without implied or express warranties, including merchantability, fitness for a particular purpose, or non-infringement.
Some jurisdictions do not allow disclaimers, so these limitations may not apply to you.
SECTION 19 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Freeze 24/7 is not liable for:
• Indirect or consequential damages
• Loss of profit, revenue, or data
• Claims arising from your use of the Services or products
Your sole remedy is to discontinue use of the Services.
SECTION 20 – INDEMNIFICATION
You agree to indemnify and hold harmless Freeze 24/7 and its partners, officers, employees, and affiliates from claims arising out of your breach of these Terms or misuse of the Services.
SECTION 21 – SMS MARKETING TERMS
By opting into SMS/text messaging, you agree to receive marketing messages, cart reminders, order updates, and notifications at the phone number provided.
• Consent is not a condition of purchase
• Message frequency varies
• Message and data rates may apply
You may opt out anytime by replying STOP.
For help, reply HELP or contact info@freeze247.com.
You represent that the number provided belongs to you and that you are authorized to receive messages at that number.
Your SMS data is handled in accordance with our Privacy Policy.
SECTION 22 – CALIFORNIA CONSUMER RIGHTS (CCPA)
If you are a California resident, you have the right to:
• Know what personal information we collect and why
• Request access to your personal information
• Request deletion (with certain exceptions)
• Opt out of the “sale” or “sharing” of personal information
• Not be discriminated against for exercising your rights
To submit a request, email us at info@freeze247.com.
Freeze 24/7 does not knowingly sell the personal information of consumers under 16.
See our Privacy Policy for complete details.
SECTION 23 – SEVERABILITY
If any provision is found unenforceable, the remainder of the Terms will continue in effect.
SECTION 24 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any term does not waive future enforcement.
These Terms constitute the entire agreement between you and Freeze 24/7 regarding the Services.
SECTION 25 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our written consent.
We may assign our rights at any time.
SECTION 26 – GOVERNING LAW
These Terms are governed by the laws of the state where Freeze 24/7 is headquartered.
You consent to jurisdiction in those courts.
SECTION 27 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 28 – CHANGES TO TERMS
We may update these Terms at any time. Updates take effect upon posting.
Your continued use of the Services constitutes acceptance of the updated Terms.
SECTION 29 – CONTACT INFORMATION
Questions should be sent to info@freeze247.com.
Freeze 24/7
1010 Northern Blvd, #314, Great Neck, NY 11021
